We are sure you will love your HIXE Gear. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date.

Please keep in mind, in order for us to accept your return, the below requirements must be met;

• The item is in unworn, brand new condition with original packaging (this includes dust bags and clear packaging) 
• The item is in unworn, brand new condition with no marks or stains (including makeup, tan, deodorant etc)
• The item is returned (and received) to us within 28 days of delivery date
• The item was not purchased in a sale

PLEASE NOTE:

• Once your return is received, please allow up to 10 business days processing time for our team to contact you via email
• Sale items and free gifts are not eligible for returns
• We do not offer refunds 
• We cannot offer direct exchanges
• All return shipping costs are to be covered by the customer
• We cannot accept sports g string returns

AFTERPAY RETURNS:

If you have purchased through AfterPay, the returns process is the same as the above, when a store credit is issued, your AfterPay payment plan will continue.

RETURNS:

To start the process, simply download the returns form here and include it in the returns parcel with your product (as described above) and send back to;

 

We recommend using a tracking service to monitor your return. 

Please note, we cannot add or change discount codes on already placed orders.