Shipping

SHIPPING

SHIPPING OPTIONS & COSTS

LAUNCH & SALES SHIPPING; Due to the high volume of orders at launches and sales, processing and shipping times may be slightly delayed by a few business days. Our team are working hard to make sure you get your HIXE. as soon as possible.

AUSTRALIA

  • EXPRESS SHIPPING (1-3 BUSINESS DAYS AFTER DISPATCH - UP TO 5 DAYS FOR WA & REMOTE AREAS) $10
  • STANDARD SHIPPING (7-14 DAYS AFTER DISPATCH) - FOR PURCHASES UNDER $100 $9.30
  • STANDARD SHIPPING (7-14 DAYS AFTER DISPATCH) - FOR PURCHASES $100+ FREE

NEW ZEALAND

  • INTERNATIONAL STANDARD (NZ) SHIPPING $9.95 (12-21 DAYS AFTER DISPATCH)
  • NEW ZEALAND - EXPRESS (DHL 3-5 DAYS AFTER DISPATCH) $14.95
  • ORDERS OVER $150 (AUD) SHIP FREE 

REST OF THE WORLD

  • INTERNATIONAL EXPRESS (DHL 3-5 DAYS AFTER DISPATCH) $40 - ADDITIONAL DUTIES & TAXES PAYABLE BY CUSTOMER
  • ORDERS OVER $150 (AUD) SHIP FREE (VIA DHL) - ADDITIONAL DUTIES & TAXES PAYABLE BY CUSTOMER
  • PLEASE NOTE, WE CANNOT SHIP TO OVERSEAS PO BOXES

    DUTIES & TAXES; For international customers, the prices quoted may not include all your import duties or local sales taxes, these may be charged to your purchase upon entry to your country. Please note, HIXE. cannot cover the cost of duties & taxes. For more information please contact your local customs office.

    PRE-SALE & IN STOCK ITEMS; Please contact us directly at  in order to split pre sale and in stock items (this is done automatically and free of charge for Australian orders over $180). Please note, we cannot split pre sale and in stock overseas orders. 

    SHIPPING PROCESS; HIXE will provide a tracking number via email once your order is shipped and on route (this can take up to 24 hours to become active).

    PLEASE NOTE;

      • HIXE cannot be held responsible for the service, delays or delivery by the postal service
      • HIXE cannot cover the cost of return shipping 
      • Shipping costs are non-refundable
      • HIXE are unable to modify or cancel already placed orders (this applies to in stock or pre -sale items)
      • HIXE ship Monday to Friday (excluding NSW public holidays)
      • If your order is returned to sender (HIXE) a shipping cost of $10 will occur to re-ship